Frequently Asked Questions
Everything you need to know about your Sorelle beauty experience.
How can I track my Sorelle order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.
Are Sorelle products cruelty-free?
Yes, we are committed to ethical beauty. All Sorelle products are 100% cruelty-free and are never tested on animals at any stage of production.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. Please contact our support team to initiate a return.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment options like Apple Pay and Google Pay.
How do I know which shade is right for me?
We offer a virtual shade-matching tool on our website and a comprehensive color guide. If you are still unsure, our beauty consultants are available via live chat to assist you.