Returns & Exchanges
At Sorelle, we want you to be completely satisfied with your beauty purchase, which is why we offer a 30-day return window for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tampered with.
Initiate Your Request
Log into your Sorelle account and select the order you wish to return, or contact our beauty concierge team with your order number.
Prepare Your Package
Carefully pack the unused items in their original packaging to ensure they are protected during transit and include your packing slip.
Ship It Back
Affix the prepaid shipping label provided by our support team and drop the package off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing